Ongoing Support Services
We provide ongoing service desk support for both internal staff and external users. Support requests, such as user assistance, system maintenance, and/or change requests and enhancements are initiated through our ticketing support system, UDPaaS Support Center. A dedicated support staff will receive, assign, and resolve the ticket based on the priority.
Service desk support begins once the first deployment is complete and is provided routinely throughout the life of the production system. During the engagement, a post-implementation support plan is prepared that fits an organization’s needs, environment, and culture.
If you are interested in the support services that we offer, fill this form out for more information or contact us at sales@udpaas.com
We offer several ongoing support services, including:
Configuration Services
Configurations and customizations to UDPaaS solutions to accommodate changes in business roles, policies, and procedures, as well as enhancements.
Help Desk Services
Ongoing assistance for internal staff & external users with leveraging & using the UDPaaS platform or SaaS solution.
Training and Strategic Advisory
Education & guidance on leveraging or using the UDPaaS platform through classroom training, webinars, videos, job aids, etc.
Data Services
A broad range of services to consolidate, migrate, transform, & analyze data for purposes of learning & evaluation as well as assess data quality through data storage & management, data reporting, & data visualization.
Integration Services
Linking & associating systems, web services, ERP, & other data sources to formulate an application or a means to integrate data and processes.